Automatic products
After Instamojo confirms payment, automatic products are added to the purchaser’s DigiVault account. Files are stored privately and downloads require the purchasing account.
Manual products
Manual access, keys and subscriptions are normally fulfilled within 2–6 hours after payment verification. Delivery instructions appear in the account and may also be sent by email.
Email is a notification channel, not the only record of delivery. Customers should use the Orders section of their account if an email is delayed or filtered.
Delays
Security review, incorrect customer information, provider outages or unusual demand may delay delivery. DigiVault will update the order and may request verification. If an order cannot be fulfilled, the replacement and refund policy applies.
Customer responsibility
Customers must provide a working email address, use the purchasing account, check product requirements before ordering, and keep access links and credentials private.