Digital delivery
Because a digital file or access credential cannot ordinarily be returned after access, a completed and working digital delivery is not refundable for change of mind, accidental purchase after confirmation, or incompatibility that was clearly disclosed before purchase.
Replacement guarantee
If a file is corrupt, missing, inaccessible, materially different from its description, or a supplied access product stops working within the product-specific guarantee period, contact support. After verification, DigiVault will restore access, repair the delivery or provide an equivalent replacement at no extra charge.
Manual delivery
Products marked manual are normally delivered within 2–6 hours after verified payment. If DigiVault cannot fulfil the order within a reasonable period, the customer may choose an agreed extension, an equivalent replacement, or a refund to the original payment method.
Exclusions
Coverage does not apply to unauthorized sharing or resale, misuse, unsupported devices disclosed before purchase, failure to follow activation instructions, third-party suspension caused by prohibited conduct, or reports made after the displayed guarantee period. We may request reasonable evidence needed to diagnose the issue.
Failed, duplicate and partial refunds
Verified duplicate charges, successful payments without a created order, and orders DigiVault cannot fulfil are eligible for refund. DigiVault may issue a partial refund when only part of a multi-item order is affected. Provider processing times apply after approval.
Request process
Submit the support form with the order number, affected product, problem, screenshots where relevant, and steps already tried. We aim to acknowledge requests within one business day. Approved refunds are sent to the original payment method.